Guest's Review of Pipex Broadband www.solo.pipex.net
30th Oct 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
We've just been charged £84, plus a threat of £144 legal fees and visits from the debt collectors. We cancelled Pipex in March, but they claim never to have received our cancellation letter (they make you send a letter rather than communicate via email which would be traceable).
We moved out of the house blissfully unaware, but they now say we have £84 unpaid charges because the account wasn't cancelled. We could have contested this if we had known about it - but because we had moved out, by the time we got the letter we were way out of the 30 day response window. These people are criminals! What is to stop them doing this every time?
USE PIPEX AT YOUR PERIL AND EXPECT TO LOSE A LOT OF MONEY.
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