Guest's Review of Thomas Cook
30th Oct 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
I had got a 'Best of Europe 2009' tour booked with Thomas Cook at Jaipur (India) and a cheque amounting to Rs. 50,000 (for two persons - the other being my wife) was deposited with them towards advance payment. A certificate to this effect was issued to me on 2 September 2009.
But, due to the service negligence on its part (supply of wrong travel documents - the transit entry pass for Dubai issued in my wife's name had a photograph of some other lady - and that too at the last moment), we could not proceed on the departure date/time (i.e., 23 September 2009) and had to come back from Delhi, under intimation to your office in Jaipur, since it had shown its inability to get right document issued.
Thomas Cook is an international renowned company and one cannot expect such a great laxity from it. I had chosen it for my tour, despite more than double amount it had charged in comparison to other tour operators, only because of its wonderful image in travel and leisure field the world over. Moreover, a person of an elderly age always wants peace of mind while travelling. But, unfortunately, both these proved to be myths.
This has caused a lot of problems - mental, social, financial - to both me and my wife and despite so many requests the Company is not returning my advance amount. -- K K Parnami
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