robertspet8's Review of Last Minute, www.lastminute.com
29th Oct 2009
Overall Rating
- Value for money
- Ease Of Navigation
Lastminute.com did not remember our search criteria so we had to re-enter our requirements dozens of times when looking for a short break. The details of the hotel we finally selected were minimal and failed to state that it was next to a noisey street. When requesting our details for airline e-tickets it was not clear if we needed to fill in just our first name or all our first names. When we emailed an inquiry regarding our booking they took over 20 hours to reply against their own target of 6 hours - not very satisfactory when they are dealing with last minute bookings.
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