Guest's Review of Alamo Car Hire Car Hire
29th Oct 2009
Overall Rating
- Value for money
- Country & City of hireUSA LAX
- Choice of vehiclesExcellent
- Date of hire (month/year)Sep 2009
- Condition of vehicleGood
Have consistently used Alamo for our anuual trips to the USA for the last seven years. Once I booked direct; the rest have been through UK brokers.
We have always had good service particularly where we have to choose a vehicle that is convenient for my wheelchair user.
This year we had a problem with the seat belt on our car and discovered the Roadside Assistance leaves much to be desired. I discovered most of the major US hire companies outsource these services.
At our journey's end in Denver I saw Customer Services who refunded a day's hire and the two hour late return penalty plus the Roadside Assistance. This all came to nearly $200 and the process was handled sympathetically and promptly! Impressive!
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