Guest's Review of Aer Lingus
29th Oct 2009
Overall Rating
- Value for money
- Flight From - ToDublin, Ireland
- Flight on time?
- Comfort on flight
- Flight DateOctober
- Ticket classEconomy
- Customer service
- Quality of food
Following trip to Ireland to visit ill parent, flew Dublin to London with onward flight to Perth, Australia. Aer Lingus refused to book luggage through to Australia although I have never had problems previously with either Aer Lingus or other carriers. As my onward flight from London was business class, I had baggage weight of 26kg so, naturally, Aer Lingus charged me 6kg excess PLUS charged 18Euro for my bag. As Aer Lingus staff get a percentage of excess baggage collected, I was not very pleased considering I had already paid almost 200Euro for a one way flight to London. Staff rude and unhelpful. Will never travel with this airline again.
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