Guest's Review of Virgin www.virgin.net
28th Oct 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
I moved house and because I had three months of my virgin media contract to go, I was forced to allow them to provide me with telephone and broadband even though I was moving to a national area. It has been an absolute farce. I had to wait 10 days before my phone was installed then another 14 days before my broadband was activated. My "speed" is 26kb! Sometimes I can't even finish the speed check because it takes so long. I have spent on average 50 mins on hold listening to JLS every day for the last week to try and sort out my slow speeds. I have been told many different things by the tech people, none of which are helpful. I am trying to get rid of them but I fear it is going to cost me!
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