Guest's Review of SMS (Special Mail Services) Courier
28th Oct 2009
Overall Rating
- Value for money
its funny because reading the reviews of SMS i thought how similar they were to my own experience of TheDx only to find out they are actually the same company.
My experience is extremely similar to other reviewers here. Unhelpful staff (that spoke to you as though they didnt have the will to live - which is not their fault but an extremely serious failure of their management team) -they couldnt care less that the driver didnt deliver my next business day parcel. The status on the tracking website said that the driver was unable to gain access! I have a letterbox and intercom - how much more access did he want? Customer services were dubious that my intercom was working which of course it is working perfectly. I didnt even receive a missed delivery card and to be honest I dont even think the driver bothered to turn up at all.
The dx take money from hardworking reputable companies for next day business courier service and then dont deliver without any explanation!
I would never use again.
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