World Air Transport, www.world-airport-transfer.com Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

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Guest's Review of World Air Transport, www.world-airport-transfer.com

28th Oct 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Suitability
    1 stars
  • Effectiveness
    Poor

Earlier, I booked and paid for the shuttle to take me from my hotel in Rome to Fiumicino airport on 23 October 2009. The shuttle was due to pick me up at 10.45 a.m. (3 hours prior to my flight). I called a day earlier to reconfirm my booking as I heard that there will be a strike on 23 October 2009. On the very day itself, after having waited till 11 a.m. and that the shuttle was nowhere in sight, I called to check. The operator told me to wait for another 10 to 15 minutes as there was a jam. Another 15 minutes passed and the shuttle did not arrive. So, I called them again to check. This time, the operator told me that the shuttle was around the corner (but it didn't seem to be the case as the shuttle did not arrive 5 minutes later). Subsequently, I called them to chase every 5 minutes. The final straw was the called made at about 11.30 a.m. I started screaming at the operator and asked if he was very sure that the driver would turn up. He then asked me to look for a taxi on my own. I would be alright if he told me earlier during my first call, not at the very last minute. Where was I supposed to look for a taxi at the very last minute when my flight scheduled to depart in 2 hours time? I went ballistic and refused to budge. Eventually, the shuttle arrived at almost 11.45 a.m. and the driver had to pick another 2 passengers. By the time I arrived at the airport, it was already 1 p.m. As I had to check-in and get my tax refund forms stamped (bearing in mind the long queue), I had to run. I barely made it on board in time. I would definitely not use them again. Terrible service, with the operators making empty promises.

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