GLK Kitchens www.glkkitchens.co.uk Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

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Guest's Review of GLK Kitchens www.glkkitchens.co.uk

28th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars

Lady in showroom was friendly and helpful - the salesman and surveyor who subsequently visted us were very professional and at that stage we paid the full amount feeling that this was a local company we could trust. However, it all turned into a total nightmare after that, basically resulting in us having no kitchen at all for nearly a month. The fitter was very nice and worked very hard to sort everything out for us, but, the owner provided nothing but excuses and constantly contradiced himself (having obviously forgetten the previous 'stories' he had told us)on reasons for non-delivery etc. We ended up hundreds of pounds out of pocket due to the delays etc( not counting stress and inconvenience), which the owner always promised to refund in full as he was so committed to good customer service. However, several months later it is clear that he has no intention of refunding a single penny, despite our offer to accept a much lesser amount than we are owed in order to resolve the matter. I wouldn't even mind so much if he had the guts to call us and tell us where to go, rather than cowardly refusing to return our calls or queries made at the showroom. Also, damage caused to some units during fitting has not been repaird as promised. I am amazed to see the good review that has been posted on this site as every time we go in to showroom the only people we see ar other disgruntled customers trying desperately to contact the owner. I would very very strongly recommend that you do not buy a kitchen from this company.

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