Guest's Review of Thomas Cook
28th Oct 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
We booked our holiday in The Algarve,Portugal with our local Thomas Cook store where they were helpful BUT after paying as we were going on holiday within a fortnight we found that we were charged a late booking fee,when we complained to the manageress of the store about the late booking fee we were told that this was for the privilege of paying in the store.We did follow this one up and got £43 back from the £60 we paid for the late booking.
Now looking on the internet at the companies Direct website we found that we could have saved nearly£200 for the very same holiday.So we are wondering how that is?
All in all we will get the brochures from the thomas Cook store in future and book over the internet.
The holiday incidently was brilliant.
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