B&Q Review

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B&Q
1.2 stars
Average rating for this product is: 1.2 out of 5

From 8 ratings and 84 reviews

Thumb down 13% of users recommend this product

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Guest's Review of B&Q

27th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    265
  • Layout of shop
    1 stars

I wanted to order some modular furniture that was 'in stock - delivery within 6 weeks'. Now that sounded rather odd so I emailed customer service who said 6 weeks was definitely the waiting time for delivery even if 'in stock'. So, I thought I would try the order process online to check and it offered me delivery three days later!

The first delivery was damaged, they agreed to uplift and replace. The second delivery was also damaged so admitting my anger up front when I contacted them I asked for the replacements to be checked before despatch. This was refused because their policy is to check for satisfactory quality before despatch ONLY AFTER THE CUSTOMER HAS RECEIVED A THIRD DELIVERY OF DAMAGED GOODS. Unbelievable !!! The third set did not arrive on the day stated but on the day after the courier arrived saying 'Third time lucky then?'We inspected the boxes before signing but when I tried to build up the furniture there were parts I thought were missing but it turned out they were already partially fitted already and close inspection showed that the furniture had already been partially assembled by someone else. No, B&Q hadn't checked before despatch - the goods had obviously been returned as faulty by someone else because the holes for some screws were misaligned and there was no way it could be assembled or the drawers put in place due to the distortion to the frame.

So it is all going back and I will look elsewhere.

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