UK Camera Store www.ukcamerastore.co.uk Review

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4.2 stars
Average rating for this product is: 4.2 out of 5

From 2 ratings and 98 reviews

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Guest's Review of UK Camera Store www.ukcamerastore.co.uk

27th Oct 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Delivery
    On time
  • Quality of website
    3 stars
  • Goods purchased & cost
    Camera with accessories, £278
  • Customer Service
    1 stars

The day after I ordered a Samsung ST550 bundled with 16gb and a "leather" case, I received a phone call saying that they had shipped the wrong memory card (even though I ordered them as a bundle), and if I returned it they would send the correct one. Since I was going away I needed it quickly so this wasn't any good for me. I tried to contact them but the phone went straight to voicemail. My voicemails and e-mails went unanswered. Eventually I got through and they said I could just return the memory card for a refund. When the camera arrived the case did not fit either (and was a very poor, cheap case). So I sent back the memory card and case for a refund. That was 2 weeks ago; I have not got a refund yet, and heard nothing.

Terrible customer service. If you must use them, just buy the basic camera, not any accessories.

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