Sainsburys Travel Insurance Review

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Sainsburys Travel Insurance
1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 4 reviews

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Guest's Review of Sainsburys Travel Insurance

27th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Type of Insurance
    Single trip insurance
  • Were you treated fairly?
    Unfairly
  • Date of Insurance (month/year)
    9/09
  • Was your claim successful?
    Successful

My complaint is with poor customer service from the 24 hr helpline. I fell and suspected that I had broken my wrist. When I rang the Helpline they just said 'go to any hospital' which I did, having to take advice from hotel receptionist. On arrival at the hospital, they said they did not honour travel insurance and that I would have to pay upfront and claim back from the insurers. When I rang the Helpline again, they would not guarantee reimbursement and I should go to another hospital. This I did - all the while in great pain. Here the doctor had to fax a report to the insurer before they would guarantee payment and even then the insurers Turkish accountant had to be contacted and a fax sent by him to the hospital. After 2 hours of telephone calls and waiting for faxes, I finally had an x-ray and a plaster on my arm and I paid the hospital the excess. I have learned from this experience to find out beforehand what one should expect if a situation occurs while you are abroad. This is difficult if taking out insurance online.

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