Royal Bank of Scotland Current Account Review

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2.2 stars
Average rating for this product is: 2.2 out of 5

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Guest's Review of Royal Bank of Scotland Current Account

26th Oct 2009

Overall Rating

1 stars
  • Customer Service
    1 stars
  • Ease of use
    2 stars

After 35 years I'm in the process of leaving the RBS. I went in to open a savings account to put a 6 figure sum of money in - member of staff started talking about house insurance! Told him to send me details. After a few months found they had set up a D/D in favour of themselves and I was paying out to 2 different insurance companies!! Took ages to unravel the mess.
Also went in to pay my credit card bill. Told I couldn't use my debit card as the amount was over £1,000 (although I sufficient funds in the current account). Another member of staff told me to go outside to the ATM and withdraw £300 and pay the rest on my debit card - crazy!
Anyway I've decided to go to an ethical bank where they don't have any Sir Freddies.


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