Caroline Castigliano Wedding Dresses Review

Click here if this is your business
★★★★☆
3.6 / 5
65% of users recommend this
Click here if this is your business
  • Value For Money

kirsty88's review of Caroline Castigliano Wedding Dresses

★★☆☆☆

“They have a nice selection of gowns at Caroline...”

Written on: 26/10/2009 by kirsty88 (88 reviews written)

They have a nice selection of gowns at Caroline Castigliano but the sales techniques in their store just off Oxford Street leave a lot to be desired. At first it was pretty funny that they wouldn't discuss dresses with me, just "visions" however this soon wore thin when i tried to explain that i actually had a pretty decent idea of the type of dress i wanted. I know everyone has different techniques and I am sure that some people find this works well, however the customer should always be right and if a bride would like to discuss dress styles, rather than 'romantic visions' she should be allowed to do so. The last straw came when i was trying to decide between two dresses, one by caroline castigliano and another by a different designer. The saleswoman i was dealing with in the Caroline Castigliano shop was nothing short of unprofessional and made some derogatory comments regarding the other designer. It was certainly not a small amount of money i was spending on this dress, however i felt that the experience of choosing the dress would have been more pleasurable elsewhere where i was put under less pressure.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mealy_01's Response to kirsty88's Review

Written on: 18/01/2012

Agreed. I hated the word game they play. I said I wouldn't be so presumptuous as to place a word on how I would look...my mum said "determined" we did hope that put her off, but she continued. The store closed down a few weeks later though...says a lot!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review