Mobile Phones Direct www.mobilephonesdirect.co.uk Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 0 ratings and 6 reviews

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1up's Review of Mobile Phones Direct www.mobilephonesdirect.co.uk

26th Oct 2009

Overall Rating

5 stars
  • Value for money
    5 stars
  • Delivery
    On time
  • Quality of website
    4 stars
  • Goods purchased & cost
    Nokia N97
  • Customer Service
    5 stars

I bought a Nokia N97 from Mobile Phones Direct back in July when the handset was first launched; it was by far the best deal on teh handset (£35 per month on T-Mobile). Although there were problems in processing my account as I had just changed address and not told my bank the customer service team kept me fully informed as to the status of the order and I recieved the handset within 2 days.

The handset started behaving stangely about 6 weeks after I got it - it crashed a couple of times during calls. I contacted the customer service team who told me that the handset was covered under Nokia's warranty. the told me where the nearest Nokia repair team was, about 2 miles from where I live). I took it to Nokia and they repaired it in about an hour!

I would buy from Mobile Phones Direct again as even though they weren't able to swap the handset they enabled me to very quickly get the handset repaired. My N97 is now fully working and I have not had any further problems again.

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