Guest's Review of Fraser Hart
26th Oct 2009
Overall Rating
- Value for money
- Quality of service
- Goods purchased & cost3 x sabo bracelets
- Layout of shop
I have bought 3 x thomas sabo bracelets for memebrs of my family this year the charms on every bracelet purchased has broken completely or the clasps have opened slightly - I went into Fraser Hart at the Mall Cribbs Causeway and found the Manager somewhat patronising he asked me what I expected as silver is a weak metal - I said I expected some sort of quality in a designer bracelet - he also suggested that we have the charms soldered onto the bracelets - I explanined the whole idea of charms having a clasp is to enable you to transfer on/off the bracelet - I found this Managers customer service skills non existant.
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