Algarve Car Hire Review

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Algarve Car Hire
4.1 stars
Average rating for this product is: 4.1 out of 5

From 0 ratings and 7 reviews

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Guest's Review of Algarve Car Hire Car Hire

25th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    portugal, lisbon
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    10/2009
  • Condition of vehicle
    Average

We rented a car from My Algarve Cars for October in Lisbon Portugal. From the start it was very hard to get details about the rental. All the information you get from a reputable company in the confirmation such as car type, pick up and deliver points, insurance, conditions... were absent. All we had were the dates and cost. We spent a month trying to clarify and confirm our reservation as the confirmation email was very sparse not even specifying the car type or pick-up and drop-off locations. They only returned about 1 in 4 emails and even then only poorly answered the first question. By phone they would only confirm that the car would be dropped at the hotel and urged us to use email. They apparently do not have an office in Lisbon where you can drop the car so you must meet them. Based on other reviews we thought, ok, it's a good price, we'll figure the rest out when we pick up the car. No problem.

On the morning our car was to arrive they did not come. After 30 minutes we called and they said the person had left and would be there shortly. After another 30 minutes they said the person was again on their way and would be there shortly. After another 20 minutes they admitted the person was not on their way but someone else had just left. For 2 1/2 hours they continued to lie about having the car on the way, even saying at one point that the car was in front of the hotel. Which of course it wasn't.

The hotel staff were extremely helpful and patient helping with the calls so that there weren't misunderstandings due to My Algarves poor english. Eventually they arranged another car, which came in 20 minutes. The My Algarve car eventually showed up 2 hours and 40 minutes late. After the amount of lying we did not feel the least bit bad when we told him we would not be accepting the car.

Their incompetence and lies had wasted a half day of our trip which meant there were several things we did not get to see that day with no way to probably ever see them. They also cost us a few hundred euros as it was more expensive to rent a car locally.

If you have all the time in the world and are not limited on time, give them a shot. Otherwise why risk your vacation with a company this bad?

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