Dwell www.dwell.co.uk Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 35 reviews

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Guest's Review of Dwell www.dwell.co.uk

24th Oct 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Delivery
    On time
  • Quality of website
    4 stars
  • Goods purchased & cost
    Dining Table and 6 chairs £1200
  • Customer Service
    4 stars


I have ordered a dining table and chairs from Dwell and had many issues. Let me start by saying that delivery was on time. But that's where the good points stop !

QUALITY
2 of the chairs needed replacing. One chair was sorted by the new replacement. The replacement for the other chair needed to be returned another 2 times. I must add that Dwell replaced faulty goods without issue, but it seems to me that the OVERALL QUALITY of their product is pretty poor

NOT AS DESCRIBED
The dining table is described as walnut veneer. I know a veneer is a thin piece of REAL WOOD on top of some other cheaper wood. The table was on display in the Westfield store and looks like real wood walnut veneer. The delivered item is nothing like the store displayed item. Its a few shades darker and doesn't look or feel like a real wood veneer ! In fact I think its a laminated product.

BUILD QUALITY
I ordered a further product which was a £400 'walnut veneer' sideboard. This time I went to a store to check it out. The doors and drawers were of very flimsy build quality, I would say of cheap Argos level (sorry Argos!); not what I would exspect for a £400 product. I cancelled the order.

All in all they have the styling right but the quality is well short of where it should be for the price.

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