ebuyer www.ebuyer.com Review

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ebuyer www.ebuyer.com
1.8 stars
Average rating for this product is: 1.8 out of 5

From 3 ratings and 310 reviews

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Guest's Review of ebuyer www.ebuyer.com

23rd Oct 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Delivery
    Up to a week late
  • Quality of website
    3 stars
  • Goods purchased & cost
    £55
  • Customer Service
    2 stars

Ordered a memory card from EBUYER before going away on holiday. Due to postal strike I had not received the card by the delivery day stated. On the day I went on holiday I called the company to cancel the order as it still had not arrived, which was fine and they said the order will be canceled.

After arriving back from holiday and arriving home there was the memory card waiting for me. I called ebuyer to make sure there was no problems in returning the item as it had passed there 10 day limit. I explained what had happened but all I got back was that I cant return the item as it had not been returned before the 10 day limit. Then suddenly they realised that they had refunded me the money, so here I was with a free memory card. They then came back to me and said they would collect it and we arranged a date of collection.

I want to make it clear that although I had cancelled the item before it had arrived to me, they were not willing for me return the item as it was after the 10 day limit. They soon changed there tune when they were going to be £55 out of pocket. They do not understand the concept of customer service, they are simply a greedy company who are after your money and thats it. the above situation highlights this I would recommend anyone thinking of using them to be prepared for problems if things go wrong, then again you may end up with a free memory card.

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