Guest's Review of Moben Kitchens
22nd Oct 2009
Overall Rating
- Value for money
Caveat Emptor!!
"Let the buyer beware". Where to start?
Once Moben get your signature you're pretty much at their mercy. Very poor customer support - often rude.
So called 'Kitchen Designer' was in fact a high pressure salesman who never answered his phone again once I'd signed.
Took 4 months start to finish to install an average, overpriced kitchen. Units are nothing special & hardly 'quality'. Storage unit comes off its rails & has fallen on several startled guests! 'Plastic' rotating corner shelf broke after ~1 month (didn't get the nice metal one the 'designer' showed me). Sink repeatedly leaked. Two 'plumbers' and 3 repair attempts later I finally got down & fixed it myself! Supplied oven also broken.
Fitting was a nightmare. Mainly poor quality sub-contractors used (I had several). Arrived a week late, opened the boxes, then promptly disappeared for a further week! When I expressed my reservations, I was rudely told it was too late as the install had 'technically' already started!!
Was left for 10 days without water in my kitchen! Final straw was when they disappeared for yet another week because the wrong 'bag of screws' was delivered for the door handles - despite my offer to pop around the corner to B&Q!! TOTAL DISASTER!
OTOH my sister got Ikea units and a local fitter & has a better looking kitchen for ~1/3rd of what I paid.
My overall impression when I look at my kitchen? I just feel like a mug!
Never trust a company that takes all your money up front!
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