H Samuel www.hsamuel.co.uk Review

Watch this item
3.6 stars
Average rating for this product is: 3.6 out of 5

From 4 ratings and 28 reviews

Thumb up 75% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of H Samuel www.hsamuel.co.uk

22nd Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    On time
  • Quality of website
    1 stars
  • Goods purchased & cost
    Engagement ring
  • Customer Service
    1 stars

After my boyfriend and I returned from our holiday where he had proposed, I had taken my ring back into H Samuels to be re-sized. I was advised it would take 3 weeks to be altered.
When it did arrive back in store it was still measuring at exactly the same size, which made me wonder if my ring ever left the store at all. So again they sent my ring off again and again I had to wait another 3 weeks. 3 weeks later my ring arrives in store this time it was still measuring just over the size I needed so again off the ring went to be altered a 3rd time, they told me because it can only be adjusted by 1/2 sizes it would be slightly smaller the the size I required, which now left me really concerned. Finally I recieved my ring and fortunately it fit only now the shank was left looking very thin I questioned this at the time they said this was normal with such a small ring. I am now looking for my wedding ring where other jewelers have told me my engagement ring needs a new shank due to it being too thin. I will never shop in H Samuels again and would urge people not to either. Poor quality and terrible service.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?