Aviva Car Insurance Reviews at Review Centre

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Aviva Car Insurance
1 stars
Average rating for this product is: 1 out of 5

From 2 ratings and 95 reviews

Thumb down 16% of users recommend this product

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Guest's Review of Aviva Car Insurance

22nd Oct 2009

Overall Rating

4 stars
  • Value for money
    3 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Young Driver
  • Customer Service
    4 stars
  • Have you made a Claim
    Claimed Over a Year Ago
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    No Previous Insurer

I was a young driver so when I saw they had the cheapest quote, I took it straightaway (and it was cheaper by a country mile).

I had my first and only accident (so far) in November 2007 when another young driver hit into the back of me, rang NU/Aviva up, they sent a recovery truck, took the car to a reputable Ford repair garage where it was in for 2 weeks.

The only reason I can't give 5 stars is because their courtesy car hire company (Drive Assist) is an absolute joke! They wanted our credit card details incase we did something to the courtesy car. We didn't believe this and therefore I was without a car for 2 weeks. A few weeks later, Drive Assist were on Watchdog because they claim money off innocent people when nothing has been done to the courtesy cars. This was the only bad point.

I was with NU/Aviva for 2 years, had no problems with them in that time. However, the renewal was quite expensive and so I had to ditch them for another company.

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