Guest's Review of Sky Broadband
22nd Oct 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
I signed up with sky broadband 6 months ago and have found it to be the worst connection imaginable. At least 6 times a day will I lose connection. On finally getting through to the ever so helpful (NOT) customer services I was told that when it happens 'turn the router off, unplug from the mains and leave for 5 minutes'. Oh great when you're in the middle of something!
After becoming increasingly frustrated to say the least I telephoned Sky to inform them that I wished to cancel my contract as they weren't providing the services they'd offered, to which i was informed that i couldn't as I was under contract. This could become interesting now as a friend who is in fact a sky employee has admitted that Sky lie about its connection speeds to increase sales! I eagerly await Sky's threatened court action. I'm still refusing as I consider them to be in breach of contract. I'll keep you informed!
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