Asda www.asda.co.uk Review

Overall Rating

INneeded some serious shopping decided to give Asda Home shopping a shot.

My shop came to £88 it arrived at the designated time (11 am), because of my flu (which I currently have plus emphysema which has at the moment kept me housebound) I told the driver to put the bags in the hallway, rather than taking it through to the kitchen and to throw leave the paperwork for me to sign, which I duly signed and he went on his way. I then checked my shopping to find that .....not one item.... but 17 items (which amounted to over half the price of the shopping) was missing, I then phoned the number given, only to end up speaking to someone in South Africa, now I am not complaining about this, because imo, they were the only ones that were actually trying to sort it. They eventually spoke to some guy (the homeshopping manager at Park Royal) who told them he would get it sorted straight away and would call me straight back and let me know whats going on, by 5pm I was getting very p*ssed off, I had actually called the same number 4 times to find out what was happening, my daughter then called and got the number of Park Royal and spoke to Eric herself who assured her he had it in hand and it was being sorted as they spoke and he would call me straight away, now fast forward to 8.45 pm, still no phone call so I call the call centre once again (all in all it took 9 phone calls) to be told that Eric was personally loading my shopping at that moment and it would be sent in a taxi. 10.15pm I am still waiting, it finally arrives (Park Royal is only about 20 mins away from me.

Right hallelujah my shopping arrives (or has it), on checking three items were missing and instead of a beef joing I end up with a gammon joint, so, not being happy with this I called again this morning, I am now on the 5th phonecall, each time with a promise from them that they would get back to me, only one has so far, and that was the guy in South Africa. I then call Asda HO in Leeds to be put through to ....... Yup you got it, South Africa, who then promised that he would get someone to call me back, he offered me £5.50 on my next homeshop (yeah as if I am going to use them again), and said I could keep the gammon

What annoys me is, when I phoned the actual store, they kept me holding on for 20 mins before cutting me off completely (they couldnt find a manager).

My last call was again to South Africa, I told them I dont want their fvcking £5.50 (I didnt swear to them though), I have actually been perfectly civil), I also told them that I was housebound and had Swine Flu, however, if I have to drag myself to the store and speak to the top manager I WILL, I am now currently waiting on a phone call back.

I do not intend to take this treatment. I am going to push and push this, I could understand if it was a one off, but looking on here, it seems as if their customer service really needs a good shake up.

I have had to rate ASDA to be able to publish this, can I say that if I had my way they wouldnt get ONE STAR