Interparcel www.interparcel.com Review

Overall Rating

This is the level of service you get from Interparcel and this isn't the first time. I should've learnt the first time round. They are not worth the hassle.

Read the email correspondence which ensued following my question 'where is my parcel'. It's actually laughable.

And, BTW, if you didn't know, Europe is a big place. You learn something new every day, don't you.



From: [name removed]
Sent: 22 October 2009 13:20
To: 'Customer services'
Subject: RE: [?? Probable Spam] order [number removed]

this explanation just sums up how absolutely incompetent you are! Blaming it on the fact that Europe is a big place?! what sort of a patronising and school-boy level explanation is this? If you can't deliver it in a big place such as Europe go and do something else. I'm sure DHL will beg to differ on this, won't they?

Being dropped off and not collected - it was done following your approval that I could drop it off! Again, not sure who is incompetent here; you or DHL!

It doesn't say on your website it's an estimate - it says 2 to 5 days and not 8 or 10! Your service is substandard to that of the Post Office! This is the second time you under delivered and fobbed me off with a ridicules explanation. I hope others will think twice before using Interparcel's shocking service!

I can assure you, Mr [name removed], that I'll get this email correspondence up on the web in as many places as possible- it's a big place too, but people will find it easier than you can deliver a parcel from A to B!

It's not

Customer

From: Customer Services
Sent: 22 October 2009 12:28
To: '[name removed]'
Subject: RE: [?? Probable Spam] order [number removed]

Dear Mr [name removed]


With the delivery times it is just estimated as Europe is a big place so every country has their own times but we can not add this to the website.
I am unsure why it didn't depart earlier, it may have been due to the parcel being dropped off an not collected. I can only offer my apologies on this and just advise that you keep an eye on the online tracking.

Regards

Interparcel ltd
Customer service supervisor

Phone 08719 112 113
Fax 01293 536 736
E-mail customerservices@interparcel.com

From: [name removed]
Sent: 22 October 2009 11:48
To: 'Customer Services'
Subject: RE: [?? Probable Spam] order [number removed]

I think I don't follow. On your website you state it takes 2 to 5 working days. So, taking Friday out of the count and starting on Monday the parcel should arrive this Friday, the 23rd not 28th!!!! This is the second time I'm having an issue with your delivery dates.

How come it only left yesterday???

From: Customer Services
Sent: 22 October 2009 11:43
To: '[name removed]'
Subject: RE: [?? Probable Spam] order [number removed]

Dear Mr [name removed]

Thank you for your parcel number. I have now traced it for you and the parcel departed yesterday. This service to Poland takes about 5 working days so it will be due by the 28th.

I hope this helps.

Do you know who you spoke to in the sales team on Friday?

Regards

Interparcel ltd
Customer service supervisor

Phone 08719 112 113
Fax 01293 536 736
E-mail customerservices@interparcel.com

From: [name removed]
Sent: 22 October 2009 10:45
To: 'Customer Services'
Subject: RE: [?? Probable Spam] order [number removed]

Hi,

After booking it through your website I spoke to one of your colleagues and agreed that I was going to drop it off on Friday instead of DHL collecting it on Monday. I did drop it off on Friday and the parcel number is:

[number removed]

On Friday I spoke to someone at the sales department about pricing for about 10 deliveries per day nation wide. Can you please send it to me?

Regards,

[name removed]




From: Customer Services
Sent: 22 October 2009 10:34
To: [name removed]
Subject: [?? Probable Spam] order [number removed]

Dear [name removed]

Thank you for your e-mail. I have checked this order and we have it a not collected? If it has been collected please can you provide me with the DHL barcode parcel number and i will add it to the order and track the parcel for you.

Regards

Interparcel ltd
Customer service supervisor

Phone 08719 112 113
Fax 01293 536 736
E-mail customerservices@interparcel.com

From: Customer
Sent: 22 October 2009 09:29
To: contactform@interparcel.com
Subject: Interparcel Contact Form

The following is a message sent from the Interparcel contact form:


Order No: [number removed]

ISP: btcentralplus.com

I\'ve tried to call you, but your number is constantly engaged.

Can you please tell me where my parcel is at?
thanks,
[name removed]