Marks and Spencer Pet Insurance Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 3 ratings and 70 reviews

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Carole44's Review of Marks and Spencer Pet Insurance

22nd Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars
  • Have you made a claim?
    Yes

This company should not offer pet insurance because of their recent policy sold to us.
Our pet dog Shadow had been insured only for a few years and was 14 this year.
I would like to warn against M&S insurance - which they said was for life. Our premium went up from £16 to £35 a month this year and on top of the excess we had to pay 35% of the claim and after all she was only 1 year older. Our dog was 14 this year so it would be difficult to go elsewhere. Unfortunately she got very poorly and had to be put to sleep last month and when we received the cheque they deducted 7 months premium from the payment as they said we had seven months to run on the policy, so they make you carry on paying the insurance when your pet is dead. I rang to question this but they said it was in the small print. Saying they only deducted it because we had made a claim and the policy was cancelled with her death. At a time when the family is devastated by the loss of their pet, this company know how to cash in on people wanting to do their best for their pet. I asked who would think of adding this clause to a policy that made you pay the full year's premium even after your pet was dead but was told I should have read the policy properly. Please think twice before choosing M&S or better still do not trust them with your insurance. NB I had to rate them to post this review but it should be 0 out of 5

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