Guest's Review of Gradwell Dot Com www.gradwell.com
22nd Oct 2009
Overall Rating
- Value for money
- Ease of Set Up
- Connection
- FreeNo, it's a monthly subscription
- Voice Clarity
I agree with the comments above-the customer service stinks. They do not reply quickly to emails-only an automated reply. Try phoning and you get 'so and so is unavailable'. No sense of urgency. (Yes, I am naming and shaming you, Dean in customer service). No calls ever returned. They have forgotten who is the customer is and appear to be contemptious. Dreadful. I have changed to someone else today after several years with Gradwell. Only recently did things become so awful. You cannot run a company with such arrogant staff.
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