O2 Review

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O2 go to www.o2.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 4 ratings and 309 reviews

Thumb down 35% of users recommend this product

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Guest's Review of O2 Mobile Phone Network

22nd Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Signal Coverage
    4 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    1 stars

Been with 02 for nearly 4 years. Having 2 contract phones with them. There customer service is appauling and extremely rude people. Upgraded my daughters phone in May online. They tell you that you get a better deal this way. Absolute rubbish!! Upgraded to a Blackberry Curve. Within in 2 days the phone was faulty and was sent another no problems.Decided to take insurance out with 02 for £7.50 a month. This was done over the phome. In September the phone switches itself off and wont come back on. Phone 02, and they tell me I have no insurance. I ask what the £7.50 is for. They tell me for a bolt-on which I took out 2 year previously and then cancelled when upgraded phone. I ask 02 can I get the phone fixed they give me a number for Blackberry which you can never get through to. I took it too an 02 shop who send it to Blackberry. Been over 5 weeks never seen the phone since and still can not get through to Blackberry. Dont ever get a Blackberry from 02. They say if your phone is broken they can do nothing about it (or wont). Have just cancelled my contract with them after speaking to another rude customer servivce staff about cancelling. Told her i could get a better deal with Vodaphone. She told me "then go with them" and abruptly cancelled my contract. 02 must train their staff in this way .Never spoke to a nice person yet unless you buy something from them.Would never recommend 02 to my worst enemy!!!

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