EDF Energy Review

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2.9 stars
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Guest's Review of EDF Energy

21st Oct 2009

Overall Rating

1 stars
  • Value for money
    3 stars

This affects blocks of flats, properties where the mains comes in and is distributed via a 'head board' in phases to different floors, offices or flats.
EDF are the mains electricity supplier for London, ie the supply side not the consumer side. While there are a range of regulations for safety of consumers when it comes to the consumer supply, for communal lighting in blocks of flats, for fuse boards, earthing, you name it, there are no regulatory requirements for the mains supplier to make sure their equipment is in good condition and safe. But by regulation only that mains supplier is allowed to touch that equipment so commercial property owners and landlords cannot have contractors test the head fuse boards.

I was told by EDF that when the phase on the head board is 'arcing' or burning, that is it telling you that it is worn and needs replacing.

And they said "the fire-brigade is our back-up". Perhaps that is why it took them four hours to send out an engineer to make the arcing head fuse safe - and even then they did not get a move on until residents began to smell burning.

Thanks a lot EDF. Why doesn't the government make it mandatory for these energy suppliers to have a safety check service?

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