rossholme's Review of The Utility Warehouse Discount Club www.paycheapbills.co.uk
21st Oct 2009
Overall Rating
- Value for money
This company-Utility Warehouse - is a complete shower. I transferred first gas and then electricity because their prices seemed competitive. Their invoicing is so confusing - as agreed by their customer service agent - and ensures you are completely bamboozled. To add insult to injury, for about the fifth time,I have footed the telephone bill for extended calls (35 mins this time and still not satisfactorily resolved)to the Customer Service Department.They have tried to charge me surcharges on erroneous invoices which are their fault; their calls are all recorded but if you wish to dispute something they agreed, they will ask £15 for the recording!My latest invoice has "Goodwill against outstanding -£18.52" "Offset to outstanding balance £18.52" "Budget Plan reconciliation £668.68" then on the actual invoice side of the bill, it debits £650.16 (£668.68 - £18.52)but then charges me a further £18.52 - complete gobble-de-gook. I'm actively finding a new supplier and suggest others do too.
On average, people found this review very helpful
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