Gadget Shop www.gadgetshop.com Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 3 ratings and 5 reviews

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Organydd's Review of Gadget Shop www.gadgetshop.com

21st Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    Still waiting
  • Quality of website
    2 stars
  • Goods purchased & cost
    various gadgets
  • Customer Service
    1 stars

I ordered eight items as birthday and Christmas presents for family members. The parcel arrived, but three items were missing and a fourth was faulty.

After three e-mails to them (one of which received no reply at all), they have said and done NOTHING about the fact that they've taken payment for 3 items and not supplied them.

They told me to return the faulty item for a replacement or refund, but did not supply a return label until after I sent them the third e-mail.
They had also sent two items I did not order and they did not send a return label for those either, despite wanting them back.
Any company that expects me to pay out of pocket to rectify their mistakes (especially while they still owe me several items) is, in my opinion, one to avoid.

They haven't even bothered to let me know if/when they intend to supply the missing items and, with birthdays approaching, I need to know whether to order replacements from elsewhere.

Terrible customer service.
I would not buy from this company again, even if their prices were a quarter of those elsewhere.
Further points to note - the parcel was poorly packed and several items were missing their outer packaging.

I've given them a one star rating for customer service only because the system won't allow me to give a zero.

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