The Jewellery Channel Review

Overall Rating

have purchased 3 items from TJC, and was dissappointed, but as they were relatively inexpensive, didnt bother to send back.. I was sent a voucher with my last order, and when I tried to use it towards a tanzanite ring I got cut off.i rang them back ,and they confirmed order had gone through and was told someone would ring me to take details of voucher. They never did. I had to phone them, and told order cancelled, and no rings left. No apologies offered, told to try personnal shopper, who said she could get me one, but would not allow me to use voucher as only allowed to use on TV auction, even though I had successfully bid for the ring in the morning. I was told it was down to human error that order was cancelled. Even though it is there mistake,didnt seem to care. Someone is supposed to ring me to see if they can find some way to enable me to use the voucher. Not going to hold my breath, and if they do, tell them what they cand do with it. If this is customer service before you get an item, what on earth would it be like if I got this ring and didnt think it was worth the money. Will not be watching or shopping with them anymore