Sixt Car Hire Review

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Sixt Car Hire
1.8 stars
Average rating for this product is: 1.8 out of 5

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csc1818's Review of Sixt Car Hire Car Hire

20th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    florence, italy
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    sept 2009
  • Condition of vehicle
    Average

The morning that I was supposed to pick up the Mercedes A class from the downtown Florence station that address was completely abandoned -- the doors were locked, the lights were off, nobody was inside, and most of the furniture had been removed. My taxi driver, who spoke Italian, kindly called the Sixt rental station at the Florence airport on my behalf to confirm the address to make sure that we were at the correct location. The representative on the phone at the airport station confirmed the address. The Sixt representative on the phone said that I could rent a car from her station at the airport. Since the downtown Florence office had obviously been shut down, I paid an additional 20 euros to take the taxi to the airport station. When I arrived at the airport station, I met the representative that our driver had spoken to on the phone. She told me that she could not refund me the additional money I had to pay for the taxi from the downtown station to the airport, but she said that Sixt Customer Service could help, and would credit the amount for the taxi to my credit card for the inconvenience. Unfortunately she also informed me that she did not have an automatic Mercedes A class to rent me. She then called the downtown Florence station. She said that the representative in that office told her that they had moved locations two days before. I was very upset to hear this. No one from Sixt had alerted me to this crucial piece of information. The representative then claimed that Sixt did not have my email on file to contact me about the change but Sixt obviously had my email on file because the confirmation was sent to me through email weeks before. The representative on the phone at the downtown station then requested for me to return from the airport to rent a car from the new Sixt station location. I asked them to confirm that they had the automatic Mercedes A class that I had reserved, before I got into another taxi. The representative checked, and said that he did NOT have that car -- and in fact had no automatic cars available for rent whatsoever. The representative at the airport station then informed me that she had one automatic car available, a Smart Fourtwo. I had no other choice.

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