Guest's Review of 24 Hours Booking - www.bookings-24hours.com
20th Oct 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
Hi everyone,
We are from Australia and have also had a bad experience with Reservations Europe.com. We were not supplied with the phone number, directions or address for the hotel upon booking. When we arrived in Milos we asked the tourist office who sent to us to a hotel with a simlar name. We then called Reservations Europe Athens and a man supplied us with a phone number for the hotel, which rang out every time we called. We called back Res Europe who were unable to help us anymore. We then advised them that we would like a full refund as we would need to find another hotel, and they agreed.
It has now been 3 months and still no refund after many emails and phone calls. They seem to be blaming it on the local Milos office and taking NO responsibility for the fact that they have taken our money and then failed to provide the details of the hotel so that we could actually locate it.
Now I am beginning to think that the whole thing is a fraud - that they never had a booking with the hotel in Milos, merely taking our money and running!
STAY AWAY FROM THIS AGENCY - THEY ARE FRAUDULENT AND COMPLETELY UNTRUSTWORTHY.
Please let me know if you have also had negative issues and have had any luck resolving it.
Autumn & Alex Peters
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