Guest's Review of Ernest Jones
20th Oct 2009
Overall Rating
- Value for money
- Quality of service
- Goods purchased & cost1100 euro
- Layout of shop
o my god why are these still in buisness the staff are rude and have no way of dealing with the public.. my fiance bought my enagement ring here in Dec . by june it was darnished which happens apparently after 12 to 18 months thats what we were told ring is white gold... had it dipped and within 3 weeks it was worse than before. we asked the first time why it happened so quick and i was told i wore it to much....... anyway this is all going on since july we get married in 9 weeks and my ring is god no`s where waiting on someone to tell us that it`s bad ..... customer service told my fiance that my ring is now old and we would not get refund on an old ring ..... its only ten months old at least it only suppose to be. from reading other horror stories about this company i would`nt be surprised but it is 2nd hand....
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