Guest's Review of AOL Broadband www.aol.com
20th Oct 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Awful customer service. Rang loads of times for the same problem and received different advice on each call. One advisor was eating his dinner at the same time as "giving advice". Was with aol for five years, cancelled April 2009 and now have received a nasty letter from a debt collector saying I owe £99.67. £76.67 cancellation fee and £23 for passing the case to them. Received NO correspondence from aol and I wasn't in a fixed term .....going to the citizens advice bureau!
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