Guest's Review of Business Post Ltd
20th Oct 2009
Overall Rating
- Value for money
Business Post is a PLC but holds no client service level what so ever!
We had the unfortunate dealing of some woman who is for some reason a regional manager.
First the parcel was never received by the client directly.
Secondly they allowed anyone to sign for the parcel without correct authority.
Thirdly, they change the delivery rules to suit themselves, picked up parcels 4 times without filling out the delivery book then refused to deliver the 5th parcel as the book wasnt signed with the driver.
We lost two clients due to their poor service and the National Manager would not even bother to give us a detailed review of what went wrong. The guy clearly has a tiny title with a big chip on his shoulder, he needs further training in management and client servicing!
Overall very very unprofessional, would never use again.
Do not use them, do not invest in their stock listed company.
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