US Airways Review

Overall Rating

Cannot believe this airline is still in business. I did my fair share of flying and I understand that things happen that are just out of anyones control. I actually never wrote a review about an airline although I experienced delays, poor customer service, lost baggage etc because sometimes, things just happened and it is no ones fault really. But U.S. Airways is a sorry excuse for an airline. Going to Miami (for a weekend trip- meaning only two days), I booked my flight for 6am landing by 12pm so that I can get a full day at the beach. They boarded us on time and actually made us sit in the plane for 2 hrs because they were experiencing delays. I'm not complaining about the delays, I'm complaining about the fact that they actually made us sit there for two hours, fully aware that majority of people had connecting flights to catch. They made no attempts to find us another flight, no attempt to let us know that we would be sitting there for two hours so that we could make alternative plans. Arrived at NC for connecting flight and of course majority of the people missed their connecting flights and left us wandering around the airport with one person from U.S. airways trying to help us. I was actually OK up until that point. they put me on another flight that was leaving 4 hours later. Not a big deal but for a person taking a weekend trip, 4 hours later means the 2 day trip suddenly turned into a day trip. I went to one of the representatives to explain my situation and asked if there was anything that they can do. They told me they can change my return flight to a later time but without charging me about $200. Then told me to call their customer service if i needed further assistance. The customer service representative told me to email customer relations if i need further assistance as they only respond to complaints via email. I asked how long would it take them to answer me back and i was told 1-3 days, even after I explained to them that this was a 2 day trip. I asked to connect me to a supervisor or someone that can understand my situation- that my vacation is not long enough to email customer service and wait for an answer. Got connected to this lady named Linda that claimed she was the highest ranking person in U.S. Airways so I cannot talk to anyone else but her. I asked her if she was the president of U.S. Airways because unless she was, I'm sure she is not the last person I should be talking to. She told me that the president does not work on the weekend so that leaves her the highest person. Can you imagine having that conversation with a customer service rep after losing one whole day of your vacation time??? Then she went on and advised that I should go buy another ticket for a later time for my return flight because that might be cheaper. I asked her to use some common sense before she talks. She told me not to carry "that kind of tone" with her. I actually just paid more and switched my flight to Continental because I didnt want to put my life into the hands of a company that hired her as the second highest person in the company- after the president- and of course the highest ranked person on the weekends because the president does not work on the weekends. The funny thing is, on my return flight, the Continental crew got notice of a delay 10 mins after we boarded. They asked everyone to unboard and quickly found alternate flights for those with connecting flights.