Play www.play.com Review

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Play www.play.com go to www.play.com
2.1 stars
Average rating for this product is: 2.1 out of 5

From 34 ratings and 344 reviews

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Guest's Review of Play www.play.com

19th Oct 2009

Overall Rating

1 stars
  • Value for money
    3 stars
  • Delivery
    Still waiting
  • Quality of website
    4 stars
  • Goods purchased & cost
    iPhone 3G S
  • Customer Service
    1 stars

I would stay well clear of Play.com who are happy to tell you anything to take your order knowing that they dont have stock of the item.

When the item fails to turn up, you have no choice but to call the company. Oh dear....this is soul-destroying task as you speak to some dis-interested robot who reads from the same nonsense script everytime. I called about 10 times and I was told on each occasion over 4 weeks that my phone would be dispatched within 3-4 days!! I asked to speak to manager, but apparently they were not available, so I asked if they call me back, but apparently within Play.com this is not possible!?!

Each time you call to see where your order is they remind you that "you are free to cancel the order sir" - fantastic, but if I wanted to cancel then why would I have bothered ordering it in the first place.

Its also very interesting to see that the price of the item I ordered (iPhone 16GB 3G S) was £599 when I ordered but is now £699....hmm, wonder if this has anything to do with why they couldn't fulfil my order??

What an absolute joke this company is. You have been warned!


Regards
Nick Williams

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