Expedia, www.expedia.com Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 3 ratings and 197 reviews

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Guest's Review of Expedia, www.expedia.com

19th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer Service
    1 stars
  • Have you booked through this tour operator before?
    Yes

I was quite frustrated with Expedia in getting even a simple record on the fee they charged me upon changing my flight schedule. They were quick to charge the penalties but when I requested a sort of receipt of it, they have never come back to me, even if I called them "four times" and an additional email request. Only when I confronted them in my fourth call, they finally gave me the information making an excuse that the request usually takes four to five days. It is more than a week and they have not even contacted me. I was originally told to receive the record in 24 hours after my request. I am quite disappointed by lack of their responsiveness. I am afraid that I won't use Expedia again and so did I ask my wife not to use it.

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