CSL www.csl-furniture.co.uk Review

Watch this item
1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 31 reviews

Thumb down 10% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of CSL www.csl-furniture.co.uk

18th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Delivery
    On time
  • Quality of website
    1 stars
  • Goods purchased & cost
    1500
  • Customer Service
    1 stars

We purchased a suite from CSL back in October 2008 and it was delivered in December 2008.
We have been unhappy with the sofa since the day it arrived.
Both seats next to the arms have sagged unacceptably meaning that we are now sitting in a tilted position causing us to have back ache.
The same technician did visit us in February and again in August
and said that this was acceptable as it was within normal tolerances
and we needed to dress the sofa so it did not looked slanted after each use.
Neither myself or my partner are what you could call excessively big as the largest weight is only 11 stone and as we both work full time the sofa gets relatively little use.
As CSL would do nothing to rectify the promblem we wrote to them under sale of goods act stating that we feel the sofa is not of satisfactory quality or durability,and wanted a written reply of what they will do.
CSL have phoned to say that they will 'repair' the sofa
even though there is nothing wrong with it by putting in some reinforcing foam,but at a cost to our selves and upon signing a disclaimer.
I have now consulted trading standards who are very inerested in the case and are contacting CSL as they feel CSL are in the wrong by trying to withdraw our rights by getting us to sign a disclaimer, as well as incuring a charge to ourselves.
I would encourage anyone having problems with CSL to contact trading standards so a record is made of what they are trying to do to customers.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?