Guest's Review of EDF Energy
18th Oct 2009
Overall Rating
- Value for money
As a reasonably happy customer of EDF for around 2 and a half years, I am horrified at the way I have been dealt with when trying to switch to a cheaper supplier. First I was slapped with a bill for over £900. This has now been reduced to nearer £300. On the same day I received my reduced bill (payable by 1st October), I was sent a letter demanding immediate payment, saying the money was overdue. After being cut off by the call centre on 3 separate occasions, I asked to split the payment into two. I paid half, and have since been send a letter threatening legal action demanding payment for the full amount - despite having already paid half. They can't seem to get their admin right and so now I will have to waste even more of my time on the telephone to get this resolved.
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