Argus Car Hire Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 0 ratings and 85 reviews

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Guest's Review of Argus Car Hire Car Hire

17th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    Italy, Pisa
  • Choice of vehicles
    Excellent
  • Date of hire (month/year)
    July 2009
  • Condition of vehicle
    Excellent

I hired my car through Argus Car Hire and took out their 'peace of mind' insurance.
The car was via Europcar and was a very nice Lancia.
At the desk I was asked whether I wanted insurance, I said no as I had already purchased it via Argus Car Hire. When I returned home I was charged £370 from Europcar for Insurance I didn't buy.
Argus Car Hire said it was nothing to do with them and could not even assist. Their customer service is appalling and slow.
There was no peace of mind about it, I would never use them again for that reason.

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Members' Comments onGuest's Review

  • Argus Car Hire Rank: Lance Corporal on 19th Oct 2009

    Hi there

    Apologies for your recent experiences with Europcar.

    We take great care in ensuring that the car rental agents that we use offer a high standard of service and customer care. If you would like to discuss this matter further and in more detail, please email your details (including full name, pick-up dates and supplier) to customercare@arguscarhire.com and we will look into this matter for you.

    Kind regards
    The Argus Team