Asda www.asda.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 4 ratings and 74 reviews

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Guest's Review of Asda www.asda.co.uk

16th Oct 2009

Overall Rating

1 stars
  • Value for money
    4 stars
  • Delivery
    Up to a week late
  • Quality of website
    4 stars
  • Goods purchased & cost
    Groceries
  • Customer Service
    1 stars

I have to add to the ever growing list of unhappy Asda customers. I have used them approx 10 times over the past year and I would say only once or twice have I been happy with service received. I have tended to re-use them (much to my regret afterwards) due to having sourced a free delivery code from somewhere mainly or because they are slightly cheaper than my usual Tesco. I really begrudge paying the delivery charge especially when they always make such a complete mess up of the service.
My worst experience has to be when I was expecting a delivery on a friday evening and even after several phone calls and empty promises from the store manager, the shopping finally turned up on Sunday. I did get a £10 voucher as gesture of goodwill as a result but that in no way made up for the inconvenience and cost of phone calls, not to mention the amount of waiting in on false promises of delivery. I often have many items missing from my orders too, which means phone calls (at cost - 0844 number) for their error.
Something else which annoys me about Asda is how early they take payment, until recently they took payment the day before the shopping was coming, which is clearly not acceptable. Now that you can ammend your order up til 10pm the night before they have changed when they debit your payment card to the 'crack of dawn' on the day regardless of what time later that day the shopping will actually be done. Now if products are out of stock, they have already charged you for them regardless and they then have to refund you, which takes time. Surely the sensible way would be for the personal shopper who picks the items to charge when all have been picked as then it will be for the correct amount, and then it gets loaded onto delivery van.
Their call centre staff are clearly located in another country, and have real trouble with basic requests. All in all, even with a free delivery code, Asda are simply not worth the hassle.

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