Egg Credit Card Review

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Egg Credit Card
1.3 stars
Average rating for this product is: 1.3 out of 5

From 8 ratings and 73 reviews

Thumb down 19% of users recommend this product

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Guest's Review of Egg Credit Card

15th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Loyalty scheme
    No
  • Used card for
    6 - 12 Months
  • Customer service
    1 stars

I took out an Egg Card just after I finished university. I spent up to my £800 limit whilst looking for a job and then stopped using the card and started paying the minimum off each month. Five years later I log into my account to look at the balance and pay it off and see my account is at £900! I had been paying for Payment Protection Insurance that I didn't even realise I had taken out. I made an initial complaint and Egg informed me that I had agreed to the insurance in July 2004- I was unemployed at this time having just graduated and so wasn't even eligible for the insurance! I received an apology letter from Egg and they refunded around £500 to me. I then called and asked for a settlement figure which they don't give out. I had to pay off the balance plus a little extra to cover the interest due to the acciunt (even though this was only 2 days after my last bill). I emailed egg to say I wanted to close my account when the next statement came out, they emailed me back on the day of my next statement but when I went to log into my online account I entered the wrong password ONCE and was immediately locked out of my account. I called their customer service number who could only access my account if they had my card number, I haven't had a card for this account since 2004! I have now been told I need to call my bank who should be able to give me the card number and then call Egg back again!!! 3 months and about 7 calls to an 0845 number later and I still haven't managed to close my account, and they are charging me interest. Do not use this product!

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