Philippine Airlines (PAL) Review

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Philippine Airlines (PAL)
3.1 stars
Average rating for this product is: 3.1 out of 5

From 1 rating and 13 reviews

Thumb up 54% of users recommend this product

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Guest's Review of Philippine Airlines (PAL)

15th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    LAX to MNL
  • Flight on time?
    1 stars
  • Comfort on flight
    1 stars
  • Flight Date
    July/2009
  • Ticket class
    Economy
  • Customer service
    2 stars
  • Quality of food
    2 stars

I had the worst experience with this airline than any others. I bought a ticket online for non stop last july and it was over $800.00 US and when i got to the airport, they delayed us from 11 pm to 2am before canceling the flight. it took until 6am before i got to the hotel they put us in, and the meal vouchers they gave us for breakfast was 6.00 and the water was 5.00 at the hotel!!!
They rescheduled the flight 24 hours later with a stop in Guam. I told them i would be expecting a refund for the difference when i got home.
The next flight was delayed 2 hours.
On the flight back, My seat was changed to an isle seat. the TV didn't work at all for anyone, they kept rebooting their computer and there were no movies to watch. The on board GPS map didn't work. nothing worked.

When i got home asked for a refund for the difference because i paid for a non-stop flight and they never got to the refund, in fact i wrote customer service and they said we are getting right to it. Then when i wrote 2 weeks later, they said they never heard about it and said, again, they would get right on it. Then i wrote back a third time and asked for their legal department and they said "we value you as a customer" we'll hand this directly to our manager. and never got back to me again.

I wrote and complained to the state department and philippine tourism to complain and now here. and everywhere.

Go with EVA air. The food is better, the planes are newer, the service is much more organized, and you don't get treated like a 2nd class citizen like PAL

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