Jet2.com Review

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Jet2.com go to www.jet2.com
2.7 stars
Average rating for this product is: 2.7 out of 5

From 18 ratings and 176 reviews

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Guest's Review of Jet2.com

15th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Flight From - To
    Amsterdam - Leeds
  • Flight on time?
    1 stars
  • Comfort on flight
    2 stars
  • Flight Date
    August 2009
  • Ticket class
    Economy
  • Customer service
    1 stars
  • Quality of food
    1 stars

We moved from Holland to England, in the last week of August 2009. We took a lot of bags and suitcases with us. On the flight we lost one of them. And that's where the problem started.

Jet2.com was so kind as to send us a letter to inform us about this...
Only: they sent it to our old address in Holland. So we got the letter a month after it was mailed to us. Simple question: didn't they get in touch by sending us the letter to our new address, or by sending us an e-mail, or plainly calling us?

Their letter stated that we had to send them a letter back with our telephone number. So we did, almost two weeks ago. Now we're still waiting for Jet2.com to call us... There's no other way to get in touch with them. I called their call center and their customer service department: nobody can help me but Carol Richie: she's the customer service co-ordinator. And she doesn't have a phone. She doesn't have e-mail. She can only by reached by the Brittish postal services. Unbelievable!

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