The Car Shop Megastore, Great Billing, Northampton Review

Watch this item
2.3 stars
Average rating for this product is: 2.3 out of 5

From 0 ratings and 38 reviews

Thumb down 39% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of The Car Shop Megastore, Great Billing, Northampton

14th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Customer service
    1 stars
  • Town/City
    Northampton

CUCUSTOMER SERVICE IS A COMPLETE JOKE. Do not waste your time going to the store you as you will be harassed by desperate salesmen from start to finish. If you make the mistake of buying from them take copious notes of everything they say and get names as they will deny anything that is not in writing. They will not admit to any mistakes and the customer service is non existent. The staff are so rude they border on abusive and if you try to press them you will soon realise they have no proper complaints procedure and you will be stone walled and left helpless and frustrated.

They have a customer services manager, but he is worse than his staff and will not take any complaint seriously and refuses to escalate your problem. We have checked the website and other literature to try to find parent company or a senior manager who might actually listen to us. They are only interested in getting your money and then you may as well not exist.

Overall it has been a very unpleasant experience, and it looks like we have to keep dealing with a customer service department that does not understand that customers an reputation are key to any business.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?


Members' Comments onGuest's Review

  • The Car Shop Northampton Rank: Sergeant on 4th Nov 2009

    On behalf of The Car Shop I am sorry to hear that you have been left somewhat frustrated by your expereinces at The Car Shop. Please rest assured that each branch of the The Car Shop has a designated Customer Service team, complaint proceedure and suitable escalation process.

    The aftersales expereince is important to us and we are well aware of the importance of customer satisfaction.

    We are always keen to resolve issues as effectievly as possible, should you feel we can be of further assistance please contact us at quality@carshop.co.uk

    Kind Regards

    The Car Shop