Alamo Car Hire Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

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Guest's Review of Alamo Car Hire Car Hire

14th Oct 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Country & City of hire
    miami florida
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    26/09/09
  • Condition of vehicle
    Good

HAVE JUST RETURNED FROM A HOLIDAY IN MIAMI. I HAVE ALREADY POSTED A REVIEW ON HERE UNDER YESCARHIRE BUT THOUGHT I WOULD ALSO POST ONE REGARDING ALAMO.
ON ARRIVAL IN MIAMI QUICKLY PICKED UP BUS AND WAS AT THE RENTAL FACILITY IN NO TIME.FROM THIS POINT IT WAS A DISASTER.AFTER HANDING OVER MY PREPAID VOUCHER THE AGENT STARTS ON THE HARD SELL. HE PICKS UP A CARD WITH PICTURES OF VARIOUS VEHICLES AND SHOWED ME A PICTURE OF A TOYOTA YARIS AND AFTER TELLING HIM I HAD 2 SMALL SUITCASES HE SAID I WOULD NOT GET THEM IN THE TRUNK AND WOULD NEED TO UPGRADE.NO THANKYOU I SAID AS I HAVE NEVER SEEN A VEHICLE THE SIZE OF A YARIS IN USA AND MY VOUCHER WAS FOR A 4DOOR COMPACT NOT AN ECONOMY.FINALLY OVERCANME THIS HURDLE AND THEN THE EXTRA INSURANCES CREEP UP.NO THANKYOU I SAID BUT IT TOOK AT LEAST 10 MINS TO MOVE ON TO YOU MUST HAVE A SATNAV. NO THANKYOU AGAIN.NEXT I ASK HIM ABOUT FUEL POLICY AND HE SAYS IT IS FULL NOW AND YOU SHOULD RETURN IT FULL TO SAVE ANY CHARGES.THANKYOU I SAID HE GAVE ME MY CONTRACT AND TOLD ME TO GO TO THE COMPACT LINE AND TAKE ANY CAR. YOU GUESSED IT NO COMPACT CARS.MADE MYSELF KNOWN OUTSIDE TO A COUPLE OF ALAMO WORKERS WHO WERE SHUNTING MINIVANS AROUND.15MINS PASS BY STOOD IN THE HOT SUN AND NOTHING HAPPENED.
JUST THEN THEY ARRIVE WITH A COMPACT,CANT TELL YOU WHAT MAKE AS I TOOK ONE LOOK AT THE DENTS DOWN THE SIDE AND THE OIL ALL OVER THE FRONT SEATS AND CARPET AND DECIDED I WOULD WAIT A LITTLE LONGER IN THE END AFTER 35 MINS I WAS PRESENTED WITH A KIA WHICH WOULD SERVE ITS PURPOSE. INCIDENTALLY ON RETURN I WAS CHARGED FOR A FULL TANK OF FUEL AND TOLD I SHOULD HAVE RETURNED IT EMPTY.NOT WHAT I WAS TOLD WHEN PICKING UP CAR.
I WOULD SAY AT THIS STAGE I HAVE RENTED FROM ALAMO ON AT LEAST 2 DOZEN OCCASIONS AND THEY HAVE BEEN VERY GOOD, MY ONLY OTHER PROBLEM WITH WAS ALSO IN MIAMI SOME 5 YEARS AGO.THE FACT THAT AT THIS LOCATION A LOT OF THEM ONLY SPEAK SPANISH DOES NOT HELP THE CAUSE AND THEIR CUSTOMER SERVICEJUSTDOES NOT EXIST

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